Upcoming Events

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Past Events

Please contact us to find out if a recording or transcript is available from a previous event.


No events have been completed in 2020 yet.

Past Events

Please contact us to find out if a recording or transcript is available from a previous event.


Employee Fraud

When: Thursday, 18 June 2020 at 5:30pm

Where: Webinar

Sedgwick's Forensic Advisory Services Emma Levett presented a webinar on Fraud and Fidelity where she explored issues relating to employee fraud, coverage, common claims and claims examples as well as costs.

Insights & Practical Tips from a Hygienist on Mould & Water Damage Claims

Is mould really that scary? !

When: Thursday, 27 February 2020 from 5:15pm

Where: IAG, 181 William Street, Melbourne

The VCDG's first seminar of 2020 kicked off with EHS Assess Director and Certified Occupational Hygienist (COH)® Mr. Brian Murphy who discussed the complexities around water damage and mould, as well as what ought to be considered when managing these claims.

'Respite but no Reprieve’ – Claims Regulation: What it means for you and does COVID-19 change anything?

When: Thursday, 20 April 2020 from 5:00pm

Where: Webinar

This webinar was presented by Raj Kanhai, Principal at Finity Consulting. Topics included an in-depth discussion of what it means for claims to be regulated as a financial service, what claims activities will be impacted, who will be regulated, obligations of a licensee, the difference between claims as a financial service and the Code of Practice and the impact of the current COVID-19 crisis.

Non-Disclosure & Misrepresentation - What Do You Have to Prove, and What's it got to do with Gwyneth Paltrow's Hair?

When: Thursday, 21 May 2020 from 5:30pm

Where: Webinar

Jason Newman, Principal at Gilchrist Connell presented a webinar on what insurer's have to do to effectively respond to non-disclosure and misrepresentation.


Do Claims Preparer's add to the cost and/or value of a claim?

When: Thursday, 9 May 2019 from 5:00pm

Where: Vero, Level 33, 530 Collins Street, Melbourne

This seminar was presented by Colin Chinner of MSM Loss Management. While most commercial policies will cover the cost of claims preparation, it is undeniable that there are pros and cons relative to the involvement of claims preparer's and the costs incurred in preparing and presenting a claim. Colin discussed the perspective of the claims preparer, the benefits of claims preparation, its functions and the friction that can often exist between an insurer and the policyholder’s right to engage a claims preparer.

Cladding 2.0- Legislative Reform & Practical Rectification

When: Thursday, 6 June 2019 from 5:00pm

Where: QBE Insurance, Level 2, 628 Bourke Street, Melbourne.

Hubert Wajszel, Principal of Barry.Nilsson. Lawyers provided an overview of the regulation of rectifying buildings with non-compliant aluminium composite panels (ACP) to an acceptable level of safety and compliance with the Building Act 1993 (Vic). The discussion included compliance with the National Construction Code including the role of Local Councils, Municipal Building Surveyors and the Victorian Building Authority and the issuing of emergency orders, building notices and building orders. Sahil Bhasin, National General Manager of Roscon discussed practical examples of rectifying non-compliant ACP including rectification options, dealing with emergency orders, building notices and building orders and the focus of regulators on buildings with particular uses.

4th Annual VCDG Trivia Night

When: Thursday, 25 July 2019 from 6:00pm

Where: The Crafty Squire, 127 Russell Street, Melbourne.

Trivia, games, prizes and a great night of (insurance?) fun!

Busted! Claims Arising From Illegal Drug Production on Insured Premises

Not a another meth lab! Join the VCDG in exploring coverage issues and recovery relative to illegal drug production on insured premises.

When: Thursday, 3 October 2019 from 5:00pm

Where: TurksLegal, The Rialto Towers, Level 8, South Tower, 525 Collins Street

This seminar covered coverage and recovery issues arising from illegal drug production on insured premises as well as property damage arising from contamination and destruction of buildings – both commercial and domestic – from illegal drug production such as meth labs and hydroponic set ups is an ever present problem for insurers. The seminar considered coverage issues including relevant exclusions, potential liabilities and investigations. The discussion also included recovery avenues against tenants and sub-tenants, the criminals and Police.

Fraud: What it looks like, how it's changed, and what lays ahead

When: Thursday, 14 November 2019 from 5:15pm

Where: Chubb Insurance, Level 12, 720 Bourke Street (entry via Concourse level), Docklands

Chubb's Kevin Walsh, Counter Fraud & Fraud Risk Management Specialist concluded the VCDG's seminar series for 2019 with a fascinating discussion of fraud in Australia, what it looks like, how it's changed, and what lies ahead. The seminar also considered overseas markets including the UK, as well as best practice relative to fraud investigation, indicators, as well as how best to present evidence in fraud claims.

Renewable Energy in Australia: What is it and what are the claims risks involved?

When: Thursday, 11 April 2019 from 4:15pm - 6:00pm

Where: Marsh, Collins Square, 727 Collins Street, Melbourne

Please join the Vic Claims Discussion Group as Senior Engineering Adjuster at Crawford (GTS - Power, Energy and Engineering), Omar Mostafa and Principal (Energy & Power) at Marsh, Katrina Markey present a discussion on the booming renewable energy market and its potential risks. Key topics to be discussed include: How the Australian Electrical System works, the difference between Baseload and Renewable Power Generation; the types of Solar and Wind Power; overview of Material Damage and Business Interruption Risks (during Construction and Operation) and Case Studies

The Royal Commission and its impact on General Insurance

When: Thursday, 28 February 2019 at 4:30pm

Where: TurksLegal, The Rialto Towers, Level 8, South Tower, 525 Collins Street

With the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry now concluded, there may be significant impact on the general insurance industry. Paul Angus, Partner, Turks Legal provided an overview on some of the issues arising for the general insurance industry including: - the proposed changes to the duty of disclosure for ‘consumer insurance’; - claims handling as a ‘financial service’; - the enforceable code provisions; and - the extension of unfair contract terms provisions of the ASIC Act to insurance contracts.


Run for Cover! The Lawyer, the Broker and the Claims Manager – An Insurance Hypothetical

When: Wednesday, 12 December 2018

Where: The Metropolitan Hotel, 263 William St, Melbourne

Our panellists dealt with a series of curly hypothetical questions focussing on Non-Disclosure and Misrepresentation as part of a claim lodged under a Commercial Policy. The panel was moderated by Jason Newman, Principal, Gilchrist Connell with guest panellists including Christian Muddle, National Technical Claims Manager, Ansvar, Marini Mann, Special Counsel, Gilchrist Connell and Andrea Bedggood, State Claims Manager, Marsh Pty Ltd.

Cyber Claims: How will the Policy respond? Perspectives from the insured and the insurer

When: Thursday, 18 October 2018 from 5:15pm

Where: Vero, Level 33, 530 Collins Street, Melbourne

Cyber security continues to be an emerging risk in the insurance industry with a surge in the uptake of cyber policies, but how are these policies responding to a claim? Please join the Vic Claims Discussion Group as Anthony Smit, Cyber Product Development at Sedgwick, Amanda Hillier, Senior Manager at FAS Global and Christopher Smith, Senior Adjuster at MCL present an informative discussion which focusses on how current claims are being managed including current claim trends in the industry. The discussion will provide an analysis of claims from the perspective of both repair and rectification costs as well as the associated business losses, review policy response, and common triggers and issues considering the relative infancy of cover.

THE ART OF RECOVERY: Secrets to Success in Subrogation

When: Thursday, 20 September 2018 from 4:15pm

Where: TurksLegal, The Rialto Towers, Level 8, South Tower, 525 Collins Street

Recovery is often an under-appreciated aspect of insurance with its potential to significantly improve insurers’ financial results while also benefiting the insured through their claim experience and reimbursement of uninsured losses. Please join the Vic Claims Discussion Group as Mark Peters, Recovery Director, Chubb Insurance and Benjamin Karalus, Partner, Turks Legal provide a valuable seminar which will explore practical tips to improve subrogation results including identifying key types of recovery, timely referral and evidence collation, different ways to handle: in-house vs outsource, how to treat uninsured losses and subrogation case studies.

Vic Claims Discussion Group Annual Trivia Night

When: Thursday, 12 July 2018 from 5:30pm

Where: The Metropolitan Hotel, 263 William St, Melbourne

Gather your friends and colleagues and join us for a night of trivia, games and prizes!

What you need to know about the new Mandatory Data Breach Notification Laws

When: Thursday, 22 March 2018 from 8:00am

Where: Jardine Lloyd Thompson, Level 8, 570 Bourke Street, Melbourne

On 22 February 2018, Australia became the latest jurisdiction to introduce a mandatory data breach notification regime. This will require companies to notify regulators and affected individuals of security breaches involving personal data. Join the Vic Claims Discussion Group Inc. as it provides valuable insights on how Australian insurers can be prepared to respond in the event of a data breach. The seminar explored the legal requirements, as well as the costs and benefits of notifying data breaches to regulators and the public. The seminar was presented by Nicholas Blackmore, Special Counsel, Kennedys. Nicholas is Head of Kennedys APAC Cyber Risk Group and is an experienced commercial and corporate lawyer, dual qualified in Hong Kong and Australia.

The Age of Combustible Materials: EPS and Cladding Claims Considerations

When: Thursday, 8 February 2018 from 4:30pm

Where: QBE Insurance, Level 2, 628 Bourke Street, Melbourne

The alarming events of the Lacrosse apartment building fire and Grenfell Tower in 2017 have targeted the use of flammable cladding in the construction industry. In its first panel discussion of 2018, the Vic Claims Discussion Group Inc. assembled a panel of industry experts and professionals to discuss the rise of cladding claims in the insurance industry and its impact on underwriting those risks. The panel provided valuable insights into the position taken by industry and government bodies, a legal perspective on who is to be held responsible for the losses that arise in such claims and the challenges faced by loss assessors when assessing a claim.


Everything you need to know about IDR, EDR and resolving disputes at FOS

When: Thursday, 12 October 2017 from 5:00pm - 6:30pm

Where: TurksLegal, The Rialto Towers, Level 8, South Tower, 525 Collins Street

This panel discussion, moderated by Shauntelle Lim of Turks Legal, included panelists John Price, Lead Ombudsman – General Insurance, Mark Peters, Recovery Director, Claims, Overseas General, Chubb and Hilary Whiteley, National Manager of Customer Resolutions at CGU Insurance. The discussion centered on the role and future of FOS, how insurers can participate in the FOS process, implications for insurers on the broadening of FOS powers and jurisdiction as well as practical applications of IDR and EDR processes for resolving disputes.

What's it worth? Assessment of Damages & Engagement of Expert Witnesses in Personal Injury Claims

When: Thursday, 7 September 2017 from 5:15pm

Where: Chubb Insurance, Level 12, 720 Bourke St, Melbourne. Enter via Concourse level.

This panel discussion provided valuable insights into the effective assessment of damages & engagement of expert witnesses in personal injury claims. Guest panelists included Dugald McWilliams of Counsel, Richard Thomas, National Manager - Insurance, Proclaim Management Solutions and Dr Angus Forbes, Occupational Physician, Consultant for IMO Pty Ltd.

Vic Claims Discussion Group Trivia Night

Sponsored by Bay Building Group

When: Thursday, 3 August 2017

Where: Jasper Hotel, 489 Elizabeth Street, Melbourne

Our biggest and most successful trivia night yet went off with a bang with loads of prizes given away by VCDG!

Disruptive Innovation and the Insurance Industry: Are You Ready?

When: Thursday, 13 July 2017 from 5:00pm

Where: Jasper Hotel, 489 Elizabeth Street, Melbourne

Mervyn Rae, Head of Risk Engineering (Australia & NZ) at Zurich Australia, delivered an informative seminar exploring the technological advances and connected devices that are having an impact on the insurance industry as well as which traditional industries will be disrupted.

Anatomy of a Claim: Insurance Hypotheticals

When: Thursday, 1 June 2017 from 4:00pm

Where: Vero, Level 33, 530 Collins Street, Melbourne

Jason Newman of Gilchrist Connell hosted a series of discussions focusing on a complex insurance claim. Guest panelists of the insurance industry included Neiva Connell, Barry Nilson, Kimberley Nash, Catholic Church Insurance, Renee Cassidy, Whitbread Insurance Brokers, Sue Kennedy, Ansvar Insurance and Narelle Handley, MJM Corporate Risk Services.

Fraud, Fact or Fiction?

When: Thursday, 4 May 2017 from 4:00pm

Where: Chubb Insurance, Level 12, 720 Bourke St, Melbourne

A fascinating and informative seminar on fraud in the insurance industry presented by Kevin Walsh, Special Investigations Unit Manager, Chubb Insurance.

High flying risk – The use of drone technology in the insurance industry

When: Wednesday, 8 March 2017 from 5:00pm

Where: Flagstaff Lawn Bowls Club, Flagstaff Gardens

VCDG in collaboration with YIPs presented a seminar exploring the use of drone technology in the insurance industry with guest speakers Paul Hermann, Commercial RPAS Inspector, Civil Aviation Safety Authority; Darren Trott, National Business Development Manager, Crawford & Company; Simon Hooper, Aviation Underwriter, QBE Insurance and Peter Cowan, Chief Executive Officer, Cowan Restoration.


Current Trends in Lloyd’s of London and the Lloyd's claims approach

When: Friday, 25 May 2018 from 8:00am

Where: TurksLegal, The Rialto Towers, Level 8, South Tower, 525 Collins Street

The Vic Claims Discussion Group Inc. is pleased to invite you to attend a seminar presented by Chris Mackinnon, Lloyd’s General Representative in Australia, County Manager, Lloyd’s Australia Limited. Chris will provide an in-depth understanding of Lloyd’s and its approach to claims handling from the perspective of the cover holder and the service company. We hope you will join us for this valuable insight into the Lloyd’s operations and the London market.

Playing sick, or genuinely sick? Claims Management without harm

When: Thursday, 17 November 2016 from 5.15pm

Where: Marsh Global Claims Practice, Collins Square, 727 Collins Street, Melbourne

The VCDG in association with IMO, presented an enlightening session featuring a multidisciplinary panel consisting of Dr Peter Cotton, Clinical and Organisational Psychologist, Janette Ash, Medico-legal Rehabilitation Consultant and Peter Moroney, Director of Nemesis Consultancy and BACKUP for Life. The discussion was moderated by Madeleine Whiteaker and included how to thoroughly gather information in circumstances where there are concerns about whether an injury, sickness or disability claim is genuine (without the risk of invading privacy or worsening a genuine claimant's condition); how claims managers can work with claimants to support their best chances of returning to work; common pitfalls and best practice in assessing claims when the information indicates that a claim may not be genuine and overcoming difficulties faced by claims managers in gathering information.

Business Interruption Claims 101 & BI Expert Panel Discussion

When: Thursday, 27 October 2016 from 4:00 PM

Where: TurksLegal The Rialto Towers, Level 8, South Tower 525 Collins Street Melbourne, VIC

Luke Stratford of JLT presented an informative seminar on the principles of Business Interruption which was followed by a panel session consisting of Luke Stratford, Kimberly Daley of FAS Global, Colin Chinner of MSM, and James Dimitriou of CGU / IAG.

Vic Claims Discussion Group Trivia Night

Sponsored by Holman Webb

When: Thursday, 1 September 2016

Where: The Savoy Tavern, 677 Bourke Street, Melbourne

A moral dilemma? – Insuring bikies, gangsters and colourful racing identities.

When: Thursday, 9 June 2016

Where: Novotel Melbourne on Collins, 270 Collins Street, Melbourne

Paul Angus of TurksLegal presented an informative session on questions faced by insurance professionals, underwriters and brokers which considered the decision in Stealth Enterprises v Calliden Insurance and the ramifications for insurers and those insureds with ‘colourful’ pasts. The seminar also focussed on what past history or current associations does a ‘reasonable person’ in the position of the insured need to disclose to an insurer? The discussion raised interesting questions about the moral risks known to an insured as well as denying a claim on the basis of moral risk.

Negotiating to Win Win.

When: Thursday, 28 March 2016

Where: Wotton + Kearney Lawyers, Level 15, 600 Bourke Street, Melbourne

Gold Seal’s Sheila Baker presented a session on the skill of negotiation to help “get to yes”. In this session, Sheila canvassed key interpersonal skills to facilitate a negotiation, understanding the needs and challenges within the negotiation process as well as an in-depth discussion on each of the crucial stages of negotiation including the planning, proposing, bargaining and agreeing process.

Why Claims matter: Key Trends and Insights.

When: Thursday, 24 March 2016

Where: Vero (Suncorp Building), Level 33, 530 Collins Street, Melbourne

Finity Consulting’s Jacob Mamutil and Raj Kanhai provided a current market overview of the Insurance industry, discussing the claims environment and providing their commentary on premium, profitability and claims experience across commercial and personal lines over the last 10 years. Attendees were enlightened on the potential risks on the horizon and insight on what some of the trends suggest for the future of insurance and claims.

Worlds Collide: Can public liability and worker’s compensation ever be friends?

When: Wednesday, 24 February 2016

Where: Marsh Global Claims Practice, Collins Square, 727 Collins St, Melbourne

Panellists Jason Newman, Lillian Rizkalla, Gavin Macrae and Margarita Yarulimsky discussed the intersection between public liability insurers and worker’s compensation insurer's in worker’s common law claims and VWA recovery claims. Moderated by John Macdonell, the Panel provided valuable insight and practical understanding of the best and worst ways that liability insurers can help manage the defence of worker’s and recovery claims as well as an understanding of how the recovery and defence arms of the VWA operate.


Poisonous Promises

When: Tuesday, 31 March 2015

Where: ANZIIF Training Rooms, Level 8, 600 Bourke Street, Melbourne

This seminar was presented in association with UAC by David Newey of Gillis Delaney Lawyers. The seminar discussed the impact and problematic issues surrounding proportionate liability, operative insurance clauses, indemnity provisions, subrogation waiver clauses, onerous and unfair clauses, named insured versus principal insured clauses, other insurance clauses, underwriters’ attitude and subcontractors’ liability in the context of insurance policies.

Statutory recoveries in Victoria

When: Thursday, 26 February 2015

Where: Wotton + Kearney, Level 15, 600 Bourke Street, Melbourne

This event was a joint event presented by Andrew Seiter of Wotton + Kearny held by Vic Claims Discussion Group Inc. in association with the Underwriting Agencies Council of Australia (UAC) and its members. Discussion included issues in defending recovery actions by the Victorian WorkCover Authority pursuant to s138 of the Accident Compensation Act 1985 (Vic).

The Good, the Bad & the Ugly of Claims Management.

When: Tuesday, 17 November 2015

Where: QBE Insurance, Level 2, 628 Bourke Street, Melbourne

Panellists including David Lamb, Allison Prince, Paul Angus, Andrea Bedggood and Ann Mackay shared their experiences of claims which focussed on insurance fraud and inflated claims in terms of detection, deterrence and the cost of investigating and defending such claims. Moderated by Monique McKinery and Mark Rochman, the panel provided their respected views on maintaining positive working relationships with intermediaries and honest policy holders as well as how the insurance industry can manage its reputation and how difficult situations are best dealt with.

A Year of Catastrophes – Claims Management in an Era of Natural Disasters.

When: Thursday, 23 July 2015

Where: QBE Insurance, Level 2, 628 Bourke Street, Melbourne

Key industry professionals and a panel consisting of David Kneipp, Lee Cooper, Andrea Bedggood, Paul Angus and Stuart Patterson discussed the impact on the insurance industry of phenomenal events declared as catastrophes in the 2014-2015 calendar years. Moderated by Madeleine Whiteaker and Marini Mann, our panel provided insights on what has been gained and what can be used by insurance industry professionals in the future with respect to claims management surrounding catastrophes.